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Online orders ship from our Sydney & Melbourne locations. Orders will be processed within 2-4 business days from the time of ordering. We hope you can understand during peak times there may be slight delivery delays however if you do not receive your order in the timeframe specified, please contact us on +61 409 091 485 or email us at enquiries@pjt.com.

We offer free shipping on all domestic orders over $200.* Shipping for orders under $200 is $10 per order. We offer the option of Express Shipping at $15 per order.
Domestic orders will be sent using registered Australia Post or DHL. Typically, major cities will arrive in 1-2 days after dispatch, West Coast and Regional areas will take 2-5 business days from dispatch. COVID-19 delays may impact timing. Full tracking information will be provided on dispatch.
*Excludes wine

We offer a flat rate of $15USD shipping for orders to the United States, U.K, EU & Other International Destinations.
Orders will be sent using either Fedex or DHL Express. Delivery of your order should take 1-3 working days after dispatch, however Fedex and DHL occasionally experience delays outside of our control, which may impact timing. Full tracking is provided from the Fedex or DHL websites.
You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.
If you do not receive your order in the timeframe specified, please contact us on+61 409 091 485 or email us at enquiries@pjt.com.
Please note, we cannot ship wine outside of Australia.

You will be sent a shipping notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in this email.

We offer pickup collection for online orders from our Paddington showrooms only, and this is dependant on the stock levels available in each showroom. Please allow 1-2 week days for processing. Pickup is available during showroom opening hours, Tuesday - Saturday.

FULL PRICE ITEMS
We happily accept returns on full priced items purchased online, within 14 days of receiving your order for an exchange or refund.

Refunds are only able to be allocated to the same payment method used at point of purchase

REDUCED ITEMS
Sale / reduced items are final sale and not eligible for a return unless deemed faulty.

CUSTOMISED ITEMS
Customised or monogrammed items are tailored to a customer's specification, making them final sale and not eligible for a return unless deemed faulty.

CONDITIONS OF RETURN
Please ensure the below conditions are met, before returning your purchase:

  • The goods are shipped or returned to any boutique within 14 days of purchase.
  • Item(s) must be in perfect condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.
  • Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.
  • Gift cards cannot be returned

P. JOHNSON ONLINE RETURNS PORTAL

Currently returns on orders will be covered by you and return postage costs are non-refundable unless the items are found to be faulty. You may contact us at enquiries@pjt.com.

FULL PRICE ITEMS
Full priced items purchased in showrooms are eligible for a credit or exchange only within 7 days from purchase. Refunds are not offered for change of mind.

REDUCED ITEMS
Sale / reduced items purchased in showrooms are final sale and not eligible for a return unless deemed faulty.

MTM & CUSTOMISED ITEMS
Customised, monogrammed or made-to-measure items are tailored to a customer's specific fit or specification, making them final sale and not eligible for a return unless deemed faulty.

CONDITIONS OF RETURN
Please ensure the below conditions are met, before returning your purchase in one of our showrooms:

  • The goods are returned to any boutique within 7 days of purchase.
  • Item(s) must be in perfect condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return.
  • Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.
  • Gift cards cannot be returned
  1. Log in to the P. Johnson Returns Portal.
  2. Select the item(s) you wish to return.
  3. Download and print your returns label.
  4. Pack and return your item(s).

Please note: Post services can take 5–7 business days to return your parcel. At the point of processing we will confirm its arrival, and your return will be processed. We appreciate your patience.

For Australian orders, a flat rate of $10AUD for postage will be deducted from the refund or credit note amount. For any exchanges our team will provide a credit note to your account, and assist in re-ordering your new item.

International returns are not covered by P.Johnson and return costs are the responsibility of the customer.

For international returns or for any assistance please contact us at enquiries@pjt.com

Once your returns package has been accepted, you will  receive a credit note via email to the value of your original order. This credit can be used to exchange for any item of your choosing. Alternatively, you will receive a refund directly to the credit card from your original transaction if this is the option requested. For any questions regarding the return/exchange process, please email us at enquiries@pjt.com.

We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.

We offer made-to-measure products through our showrooms and also allow the customisation of some ready-to-wear products (including monograms on our caps). P Johnson is committed to our customer's satisfaction with respect to the garment's quality and fit. Because garments are tailored to a customer's specific fit or specification, returns will not be accepted on these items. Unless a garment is replaced by P Johnson once the original is deemed, at the absolution discretion of P Johnson management, not fit for purpose.

P Johnson offer a curated range of antique and secondhand products for sale in our showrooms and online. All sales are considered final due to the unique nature of these treasures, showcasing their charm and character through signs of wear. Please review product details and reach out to our customer service for any inquiries before making a purchase.

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