SHIPPING & RETURNS
All online orders are shipped from Australia. Please allow 1-3 business days for processing after you place your order. We hope you can understand that during peak times there may be a slight delay in dispatching your order.
If you require your order urgently, please contact us before placing your order online to confirm expedited dispatch. We will do our best to accommodate this for you.
Please note, multi-item orders may be fulfilled from various locations. In this case, you will receive email confirmation and separate tracking numbers for each delivery.
In the unfortunate event that your package goes missing in transit, we will replace or refund the item. However, if the order can be tracked and traced as delivered, P Johnson is not liable for the missing item(s).
AUSTRALIAN ORDERS
We offer complimentary Standard shipping on all Australian orders over $150.
Orders under $150 will incur a $10 cost for Standard shipping or $15 cost for Express shipping. All domestic orders are sent with registered Australia Post.
INTERNATIONAL
We offer a flat rate of $15USD shipping on orders to the United States, U.K, EU & Other International Destinations. All orders will be shipped via DHL Express service and take approximately 2-4 days to arrive after dispatch, however DHL occasionally experiences delays outside of our control, which may impact timing. Please note, your order may incur import duties and taxes upon arrival which will be payable prior to releasing your order from customs. These charges vary for each country, please contact your local customs office for more information on charges.
PICK UP
The options for collection will only show from the store that has it in stock. If your closest store doesn’t appear as a collection option, please select shipping or contact us at enquiries@pjt.com or call us + 61 409 091 485
Please allow 1-2 business days for processing. You will receive an email notification when your order is ready for pick up. (Please note, this is when the return window begins) You are welcome to drop in anytime during our opening hours, Tuesday - Saturday.
ONLINE
FULL PRICE ITEMS
We happily accept returns on full priced items purchased online, within 14 days of receiving your order for a credit voucher or refund. Refunds are only able to be allocated to the same payment method used at point of purchase. You are welcome to return your item(s) to one of our showrooms (excluding London), however please note that refunds and store vouchers will need to be processed through our Head Office.
EXCHANGES
If you would like to exchange your item, you will be issued with a credit voucher to repurchase an alternative size or item online. We are unable to hold items for an exchange.
REDUCED ITEMS
Sale / reduced items are final sale and not eligible for a return unless deemed faulty.
CUSTOMISED ITEMS
Customised or monogrammed items are tailored to a customer's specification, making them final sale and not eligible for a return unless deemed faulty.
CONDITIONS OF RETURN
Please ensure the below conditions are met, before returning your purchase:
- The goods are shipped or returned to any boutique within 14 days of purchase
- Item(s) must be in perfect condition and must not have been worn, altered, damaged
or washed. Be careful of make-up rubbing off on garments. In the result of this
happening we will be unable to accept your return and - Item(s) must be in original packaging with all tags attached, including shoe boxes
and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks
until you have decided to keep them - Gift cards cannot be returned
For Australian orders, a flat rate of $10AUD for postage will be deducted from the refund or credit voucher amount. For any exchanges, you will be issued a gift voucher which can be used to order another item online. P Johnson do not cover International returns costs
If you are based in the US or EU, please send your return to:
P Johnson Returns
138 Spring St, 5th Floor,
SoHo New York 10012
+1 917 533 5879
If you are based in New Zealand, please send your return to:
P Johnson Returns
7 Walker Lane
Paddington NSW 2021
Australia
+61 409 091 485
We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.
IN STORE
FULL PRICE ITEMS
Full priced items purchased in showrooms are eligible for a credit voucher or exchange only within 7 days from purchase. Refunds are not offered for change of mind.
REDUCED ITEMS
Sale / reduced items purchased in showrooms are final sale and not eligible for a return unless deemed faulty.
MTM & CUSTOMISED ITEMS
Customised, monogrammed or made-to-measure items are tailored to a customer's specific fit or specification, making them final sale and not eligible for a return unless deemed faulty.
CONDITIONS OF RETURN
Please ensure the below conditions are met, before returning your purchase in one of our showrooms:
- The goods are returned to any boutique within 7 days of purchase
- Item(s) must be in perfect condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return
- Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them
- Gift cards cannot be returned
LIMITED EDITION RELEASES
Please note the separate returns policy for our limited edition releases, including our cap and t shirt drops, antiques and wine releases.
Items purchased from our limited edition releases are final sale and not eligible for a return unless deemed faulty. Due to the volume and nature of the cap & t shirt drops, we are unable to combine separate orders after the order has been placed online. Local pickup on these orders is available only from our Paddington Men’s showroom.
P Johnson offers a curated range of antique and secondhand products for sale in our showrooms and online. All sales are considered final due to the unique nature of these treasures, showcasing their charm and character through signs of wear.
We cannot ship wine outside of Australia.
For Australian online returns
1. Log in to the P. Johnson Returns Portal here
2. Select the item(s) you wish to return
3. Once the request has been accepted, we download and print your returns label
4. Pack and return your item(s)
Please note: Post services can take up to 7 business days to return your parcel. At the point of processing we will confirm its arrival, and your return will be processed. We appreciate your patience.
You may return your item(s) to one of our showrooms (excluding London), however please note that refunds and credit vouchers will need to be processed through our Head Office.
Free USA Online Returns:
1. Please email nyc@pjt.com & outline the items you wish to return by filling out this form.
2. Once the request has been accepted, our team will send through a shipping label.
3. Pack and return your item(s) Print label and schedule an appropriate time with DHL for collection.
Please note: Post services can take up to 7 business days to return your parcel. At the point of processing we will confirm its arrival, and your return will be processed. We appreciate your patience.