SHIPPING & RETURNS
Due to the global situation around COVID-19, reduced air travel, various regional lock downs and border restrictions we are observing delays with our courier partners. We hope that you can understand that during these times there may be a delay to our regular turnaround times and please contact us on +61 409 091 485 or email us at enquiries@pjt.com if you'd like to check in on any orders.
Online orders ship from our Sydney & Melbourne locations. Orders will be processed within 2-4 business days from the time of ordering. We hope you can understand during peak times there may be slight delivery delays however if you do not receive your order in the timeframe specified, please contact us on +61 409 091 485 or email us at enquiries@pjt.com.
We offer free shipping on all domestic orders over $200.* Shipping for orders under $200 is calculated at checkout.
Domestic orders will be sent using registered Australia Post or Fedex. Typically, major cities will arrive in 1-2 days after dispatch, West Coast and Regional areas will take 2-5 business days from dispatch. COVID-19 delays may impact timing. Full tracking information will be provided on dispatch.
*Excludes wine
We offer a flat rate AU$45 shipping for all international deliveries.
Orders will be sent using either Fedex or DHL Express. Delivery of your order should take 1-3 working days after dispatch, however Fedex and DHL occasionally experience delays outside of our control, which may impact timing. Full tracking is provided from the Fedex or DHL websites.
You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.
If you do not receive your order in the timeframe specified, please contact us on+61 409 091 485 or email us at enquiries@pjt.com.
Please note, we cannot ship wine outside of Australia.
You will be sent a shipping notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in this email.
We offer pickup collection for online orders from our Paddington showrooms only, and this is dependant on the stock levels available in each showroom. Please allow 1-2 week days for processing. Pickup is available during showroom opening hours, Tuesday - Saturday.
We happily accept returns on full priced items within 7 days of receiving your order for an exchange or refund. All items must be unused and in original condition with tags attached. All footwear must have original, undamaged shoeboxes with no sole markings or scratches.
Please choose carefully as we do not accept returns or exchanges on sale items, personalised items or monogrammed items unless faulty.
Currently returns on orders will be covered by you and return postage costs are non refundable unless the items are found to be faulty. You may contact us at enquiries@pjt.com.
To return via post: Please contact us at enquiries@pjt.com within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#) and instructions on how to return your order. All items are to be returned within 7 days from the date of issue of your RA#. Items received after the 7-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense. For security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:
P JOHNSON,
7 Walker Lane, Paddington,
NSW, 2021, Australia
Attn: Online Store
RA#:
Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at enquiries@pjt.com.
We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.
We offer made-to-measure products through our showrooms and also allow the customisation of some ready-to-wear products (including monograms on our caps). P Johnson is committed to our customer's satisfaction with respect to the garment's quality and fit. Because garments are tailored to a customer's specific fit or specification, returns will not be accepted on these items. Unless a garment is replaced by P Johnson once the original is deemed, at the absolution discretion of P Johnson management, not fit for purpose.
P Johnson offer a curated range of antique and secondhand products for sale in our showrooms and online. All sales are considered final due to the unique nature of these treasures, showcasing their charm and character through signs of wear. Please review product details and reach out to our customer service for any inquiries before making a purchase.