Shipping and Returns
SHIPPING & HANDLING
Orders received by 9am AEST Monday - Friday will be dispatched on the same day pending credit verification. Orders made on weekends or public holidays will be processed on the following business day and dispatched within 24 hours pending credit verification. We hope you can understand during peak times there may be slight delivery delays however if you do not receive your order in the timeframe specified, please contact us on +61 409 091 485 or email us at email@example.com.
RATES - DOMESTIC DELIVERY (AUSTRALIA)
We offer free shipping on all domestic orders over $100. A flat rate of $7 will apply to any orders under $100.
All domestic orders will be sent out using an express courier service. Major cities will arrive in 1-2 days, West Coast and Regional areas will take 2-5 business days. Full tracking information will be provided on dispatch. Please note we cannot ship to a PO BOX address.
RATES - INTERNATIONAL DELIVERY
For all international deliveries we offer two flat rate shipping options:
AU$30, for Australia Post Standard International Postage Service with tracking numbers provided. Tracking is available on the Australia Post website. Delivery of your order may take 3-14 days after dispatch.
AU$60, orders will be sent out using either TNT or DHL Express. Delivery of your order will take 1-3 working days after dispatch. Full tracking is provided from the TNT or DHL website.
Orders received by 9am AEST on a business day and pending credit verification, will be dispatched on that business day. Orders placed on a weekend or public holiday will be dispatched on the following business day.
You may be responsible for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.
If you do not receive your order in the timeframe specified, please contact us on +61 409 091 485 or email us at firstname.lastname@example.org
You will be sent a shipping notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in this email.
ONLINE RETURNS POLICY
We happily accept returns on full priced items within 7 days of receiving your order for an exchange or refund. All items must be unused and in original condition with tags attached. All footwear must have original, undamaged shoeboxes with no sole markings or scratches.
Please choose carefully as we do not accept returns or exchanges on sale items or monogrammed items unless faulty.
Currently returns on orders will be covered by you and return postage costs are non refundable unless the items are found to be faulty. You may contact us at email@example.com.
HOW DO I RETURN AN ITEM?
To return via post: Please contact us at firstname.lastname@example.org within 7 days of receiving your order providing your order number and brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RA#) and instructions on how to return your order.
All items are to be returned within 7 days from the date of issue of your RA#. Items received after the 7-day time frame will be assessed at our discretion. Items returned without an RA# will not be accepted and will be returned at your expense.
For security and peace of mind, we recommend that you use an insured registered post as we are not liable for any lost returned items.
Please send your returned goods along with valid RA# to:
PJOHNSON 7 Walker Lane, Paddington, NSW, 2021, Australia. ATTN: Online RA#
I HAVE RETURNED AN ITEM WHAT HAPPENS NEXT?
Once your returns package has been accepted, you will either receive your new item (for exchange), or a refund on the cost at purchase (excluding any shipping cost) directly to the credit card from your original transaction. An email will be sent to you confirming your refund/exchange. For any questions regarding the return/exchange process, please email us at email@example.com.
We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.